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How can we help?
Order questions, install troubleshooting, parts ID, or a custom system spec — talk to a real Howdy Brewer tech, not a script.
Live chat
Mon–Fri 8:30 AM – 5 PM CTQuickest way to reach a tech. Best for order status, sizing questions, and “is this the right part?” sanity checks.
Start a return
Open an RMA for a stocked part within 30 days of delivery.
Begin returnDamage or missing package
Report freight damage, a short shipment, or a package the carrier never delivered.
File a claimOrder status update
Where’s my order? Pull tracking, ETAs, or warehouse status on a stuck shipment.
Get an updateDrop us a line.
Live chat and the tech line are usually fastest, but if you’d rather just type it out, we read every message that comes through this form. Returns, damage claims, and order status updates have their own quick-action forms above — this one’s for everything else.
- Pre-sales product questions and recommendations
- Compatibility and parts identification
- Install support and field troubleshooting
- Custom system specs and bulk pricing
- HowdyPro and trade pricing inquiries
Support hours
Mon–Fri, 8:30 AM – 5 PM Central. Tickets sent overnight get a reply first thing the next business day.
What to include
Order #, equipment make + model, and a photo of the data plate or the issue. The more detail up front, the fewer back-and-forths to a fix.
Field-tech escalation
On-site emergency? Mark “URGENT” in the subject and call the tech line — we’ll prioritize and stay on with you.
Buying for a business? Apply for HowdyPro.
3% back on every purchase, trade pricing, a dedicated rep who knows your name, and net terms where it makes sense — built for breweries, bars, restaurants, hospitality groups, food trucks, service companies, and anyone else ordering for the business, not the kitchen at home.
- Trade pricing on the parts you order most
- A dedicated account rep, not a queue
- Net terms for qualified accounts
- Priority support when something goes sideways
Trade members only — apply once, review takes 1–2 business days.
Most asked, in 30 seconds.
If your answer’s here, you’ll save a round-trip with support.
Where is my order?
Tracking goes out the moment a label prints — usually within 24 business hours of your order. If your order is past that and you haven’t seen tracking, send your order number through the form and we’ll pull the warehouse status. Most parts ship same-day if ordered before 3 PM CT.
How do I cancel or change an order?
If your order hasn’t shipped, we can cancel or swap items at no charge — chat or call is fastest. Once a label prints we can’t pull it back, but we’ll help you set up a refused-delivery refund or a return on arrival. Custom-built systems and special-order parts may not be cancelable after production starts; we’ll always tell you upfront.
What’s your return policy?
30 days from delivery on most stocked parts, in unused / resalable condition. Some sanitary items (cleaning chemicals, beverage lines that have been pulled, opened CO2/N2 components) aren’t returnable for safety reasons. Open a return through the “Start a return” button above or use the contact form — we’ll send the RMA and the right warehouse address.
How do I know which part fits my equipment?
Send us the make, model, and serial — and a photo of the data plate if you have it. Our techs do compatibility lookups all day; we’d rather spend two minutes confirming than have you order the wrong part. Live chat or the contact form is fastest.
Something I bought isn’t working — what do I do?
First, don’t panic — most field issues are diagnosable in a 5-minute conversation. Open a ticket with the part, what it’s connected to, and what symptom you’re seeing (foaming, low pressure, no flow, leak, etc.). If it’s a true product defect, we’ll handle warranty replacement. If it’s an install or balance issue, we’ll walk you through the fix.
Can you spec a full system for me?
Yes — that’s our favorite kind of ticket. Tell us venue type, drinks per hour at peak, flavor/line count, and any constraints (counter cutout, glycol run length, ambient temp at the rack). We’ll send back a full bill of materials — head unit, regulator, gas distribution, lines, FOBs, cleaning kit, the works. Usually within one business day.
Do you offer pro / trade pricing?
If you order for a business — brewery, bar, restaurant, hospitality group, food truck, service company, or anywhere else buying regularly — apply for HowdyPro. You’ll get 3% back on every purchase, trade pricing, a dedicated rep, and net terms where it makes sense. Apply for HowdyPro →
I forgot my account password.
Hit “Forgot password?” on the login page and we’ll send a reset link. If the email never arrives, check spam first, then write us — sometimes there’s an account on a different email than you remember.
Talk to a real Howdy Brewer tech.
Not a script-reading rep — an actual draft / soda / glycol field tech who’s seen the install you’re staring at. Phone, chat, or message form — your call.
888-964-4239