Pull up live status on the order-status page. Enter your order number and email and you’ll see the latest from our shipping system — carrier, tracking number, ETA, and a link out to the carrier’s site. If you need more, there’s a built-in “need more info” form right on that page.

Check my order status →

Most parts ship same-day if ordered before 3 PM CT. Tracking shows up the moment a label prints — usually within 24 business hours.

Use the self-service page — cancel an order, drop or swap specific items, or update the shipping address without waiting on a reply. We’ll pull your order live, you pick what to change, and a real person handles the rest.

Cancel or change my order →

How it works: if your order hasn’t shipped, we cancel or swap items at no charge. Once a label prints we can’t pull it back, but we’ll set up a refused-delivery refund or a return on arrival. Custom-built systems and special-order parts may not be cancelable after production starts — we’ll always tell you upfront.

Time-sensitive? Call 888-964-4239 — phone short-circuits the queue.

30 days from delivery on most stocked parts, in unused / resalable condition. Some sanitary items (cleaning chemicals, beverage lines that have been pulled, opened CO2/N2 components) aren’t returnable for safety reasons. Open a return through the “Start a return” button above or use the contact form — we’ll send the RMA and the right warehouse address.

Send us the make, model, and serial — and a photo of the data plate if you have it. Our techs do compatibility lookups all day; we’d rather spend two minutes confirming than have you order the wrong part. Live chat or the contact form is fastest.

Use the damage-claim self-service page. Pull up your order, tick the items with an issue, pick the problem type (damaged / missing / wrong item / defective), attach photos, and tell us how you’d like it resolved — replacement, store credit, or refund. A real person handles it from there, usually within a few business hours.

Start a damage / missing claim →

Time-sensitive? Call 888-964-4239 — phone short-circuits the queue.

Most field issues (foaming, low pressure, no flow, leaks, balance problems) are diagnosable in a 5-minute call with our tech line. Our techs have seen every variant of every problem — faster than email back-and-forth.

Call 888-964-4239  ·  Mon–Fri 8:30 AM – 5 PM CT  ·  or start a live chat.

If it turns out to be a true product defect rather than an install / balance issue, we’ll send you to the damage claim page for a replacement.

Yes — that’s our favorite kind of ticket. Tell us venue type, drinks per hour at peak, flavor/line count, and any constraints (counter cutout, glycol run length, ambient temp at the rack). We’ll send back a full bill of materials — head unit, regulator, gas distribution, lines, FOBs, cleaning kit, the works. Usually within one business day.

If you order for a business — brewery, bar, restaurant, hospitality group, food truck, service company, or anywhere else buying regularly — apply for HowdyPro. You’ll get 3% back on every purchase, trade pricing, a dedicated rep, and net terms where it makes sense. Apply for HowdyPro →

Hit “Forgot password?” on the login page and we’ll send a reset link. If the email never arrives, check spam first, then write us — sometimes there’s an account on a different email than you remember.