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Damage Claim

Help Center Damage or missing
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Damage, missing, wrong item, or defective?

Pull up your order, mark what’s wrong, attach photos, submit. We’ll review and reach back out within a few business hours.

  1. 1Find your order
  2. 2Mark issues
  3. 3Done
1

Find your order

Enter the order number from your confirmation email and the email used at checkout.

Either format works — both are on your confirmation email. We need the order number to pull the order.
Enter the email used at checkout.

We use the email to verify it’s your order. Nothing gets shared.

2

What’s wrong?

Tick any item that has an issue. Pick the problem type, attach photos if it’s damaged / wrong / defective, and add a quick note. Skip items that arrived fine.

    We’ll do our best to honor it — some situations (e.g. discontinued parts) may need a different path, in which case we’ll reach out before doing anything. Pick how you’d like this resolved.

    Claim received.

    A real person on our team is reviewing it now. We’ll email a confirmation in the next 1–2 minutes, then follow up with the resolution — usually within a few business hours.

    Time-sensitive? Give us a call.

    If your install is waiting on a fix, the tech line is the fastest way to a real-time answer.

    888-964-4239  ·  Mon–Fri 8:30 AM – 5 PM CT

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    On-site and need this fixed today?

    If your install is waiting on a replacement, the tech line is faster than the queue.

    888-964-4239
    Back to Help Center