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Order Status Update

Help Center Order status
Self-service

Where’s my order?

Pull up your order to see live shipping status, tracking, and ETA. If you need more info we’ll loop in a real person.

  1. 1Find your order
  2. 2Live status
  3. 3Done
1

Find your order

Enter the order number from your confirmation email and the email used at checkout.

Either format works — both are on your confirmation email. We need the order number to pull the order.
Enter the email used at checkout.

We use the email to verify it’s your order.

2

Live status

Need more info on this order?

Pick what you’re asking and we’ll loop in a real person. You’ll get an email confirmation immediately and a real reply usually within a few business hours.

Pick a question type so we can route this fast.
A few details will speed this up.

Question received.

A real person on our team is on it. We’ll email a confirmation in the next 1–2 minutes, then follow up with the answer — usually within a few business hours.

Time-sensitive? Give us a call.

Phone short-circuits the queue when an install’s waiting.

888-964-4239  ·  Mon–Fri 8:30 AM – 5 PM CT

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On-site and need an answer right now?

If your install is waiting on this order, the tech line is the fastest way to a real-time warehouse or carrier answer.

888-964-4239
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