Follow these steps if tracking shows a package as delivered in Your Orders but you can't find it.

1. Confirm shipping address on your order

• Check your confirmation email to ensure your address on your order is correct. 

2. Search for a delivery attempt notice

• Check your mailbox or wherever else you receive mail.

3. Check around your delivery location

• Check where carriers typically leave your packages and surrounding areas (behind bushes, porch columns, etc.)

4. Ask household members and neighbors

• Check if someone else accepted delivery. 

5. Wait 48 hours for the package to be delivered

• Packages may be scanned as delivered before arrival.

6. You can check with the carrier

• The carrier may have more information about the location of the package. To track your package on the carrier website or contact them using the Carrier Contact Information below. 

What to do next?

If you have not located the package after following the steps above, please contact us within 30 days of expected delivery. We'll do everything to make it right!